Returns
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7 Day Change of Mind Returns: terms and conditions
7 day change-of-mind returns Faulty items fully covered Manufacturer warranty support Australian Consumer Law
At POS99 we make choosing the right equipment easy, and we're happy to accept change-of-mind returns within 7 days, subject to the terms below. Not sure a product will suit your setup? Ask us before you order. Just email support@pos99.com.au or call 1800 673 605 and we'll help you get it right first time.
| Faulty, damaged or incorrectly suppliedFully covered
Covered by Australian consumer law and the manufacturer's warranty. |
Ordered the wrong item or changed your mind?Return within 7 days
Refund less our restocking fee, for items in as-new condition with original packaging. Exchanges are at our discretion. |
There are no catches, just some simple conditions:
Faulty items and warranty
1. Faulty, incorrectly supplied or damaged items: you're fully covered by all the usual Australian laws, regulations and return policies. All POS99 products are genuine Australian stock and covered by comprehensive manufacturer's warranties.
2. Manufacturer's warranty claims: we'll help you make any warranty claim for the duration of the warranty period stated by the manufacturer.
Condition and packaging
3.1 Missing or damaged packaging: "My dog ate the box", "the cleaner threw it out", "not sure who wrote all over it"... they may seem like great excuses, but if you change your mind we need to be able to resell the item. That means it must come back in as-new condition, with the complete, unmarked original packaging and everything that came with it. We think that's fair; otherwise we'd make a loss on the sale.
3.2 Returned item conditions: goods must be returned in new condition, including all original box contents and packaging (unmarked and undamaged). Our warehouse staff may refuse returned products that don't meet these conditions, in which case the RMA may be cancelled and the goods returned to you at your cost.
Fees
| Up to 25%Restocking fee (change-of-mind and wrong-item returns) | $25 min.Restocking fee for goods under $100 | 2%Merchant fee on cancelled card and PayPal orders |
4. Restocking fee: if you return goods because you changed your mind or ordered the wrong item, we reserve the right to charge a restocking fee of up to 25%, as we spend a lot of time checking, testing and repackaging items and finding a new buyer. A minimum $25.00 restocking fee applies to goods with a sale value under $100.
Cancellation fees on orders not yet shipped: a 2% merchant fee applies to Visa, Mastercard, Amex and PayPal orders cancelled before shipping.
Sending goods back
5. Use a tracked service: please send returns by courier, or by Australia Post with signature tracking, so you have proof of delivery. We can't be held responsible for lost or missing returns without proof of delivery. If goods arrive damaged by the courier you chose, that's your responsibility; we can only assess what we receive.
8. Get a return number (RMA) first: for approved returns, obtain a return number (RMA) from us and display it clearly on every parcel. Goods must be returned in as-new condition in the manufacturer's original packaging, complete with all accessories, manuals and documentation. Returns that don't meet these conditions will be rejected.
Change-of-mind returns and refunds
Please check before you order: model numbers, interfaces (USB, serial, Ethernet), compatibility with your POS software and any required accessories. If you're unsure, our team is happy to confirm before you buy. It's the easiest way to avoid a restocking fee.
6. Ordered the wrong item or changed your mind: you can return it within 7 days of delivery. Once we receive and inspect it, we'll refund the purchase price less the applicable restocking fee (see clause 4). Return freight is at your cost, and the item must meet the conditions in clauses 3 and 8.
7. Exchanges: we don't offer exchanges as standard. Any exchange is at POS99's discretion and assessed case by case, and the restocking fee may still apply. If we agree to an exchange:
✔ Cheaper replacement: we'll refund the difference, less the shipping charge for the new item and any applicable restocking fee.
✔ Dearer replacement: you pay the difference, plus the shipping charge and any applicable restocking fee.
What's not covered
9. For obvious reasons, the following can't be returned for change of mind or because the wrong item was ordered, as they can't be resold once opened or installed:
Software licences & packages POS terminals Labels Printer ribbons
This doesn't affect your rights under the Australian Consumer Law if any of these items are faulty, damaged or incorrectly supplied.
Order changes and cancellations
10.1 Subject to clause 1 and the Australian Consumer Law, no contract may be cancelled once accepted by the seller, and no goods may be returned except at the absolute discretion of the seller.
10.2 You have 30 minutes after placing an order to change or cancel it, by emailing info@pos99.com.au. Changes requested after 30 minutes will be treated as a new order, subject to the terms and conditions of that new order.
Our team aims to offer unparalleled service, and we try very hard to be fair and understanding. Simply return goods in as-new condition and the process will be easy for everyone. For full details, see our complete Terms and Conditions.
Need to return an item?
Email our customer service team with your invoice number and the item you'd like to return, and we'll take care of the rest.
Email support Call 1800 673 605 Terms & Conditions```
