Support
Hardware support from POS99: free email support for every customer, or 24/7 instant support plans
Free email support Reply within 4 business hours 24/7 support plans Australian warranty
| Included freeEmail support
For existing customers, covering the initial hardware installation. Email support@pos99.com.au and we'll respond within 4 business hours. |
Paid planInstant 24/7 support
From $200 per month or $2,400 per year (ex GST). Email support@pos99.com.au to purchase a support plan. |
Before you contact us, try these steps
Most connection problems can be fixed in a few minutes:
✔ Restart everything: restart your PC, Mac, iPad or tablet and reset your internet, network and Bluetooth connections. This fixes most printer issues.
✔ Check your network: test your Wi-Fi modem or router, network settings and network cable to rule out a network fault.
✔ Re-pair Bluetooth devices: choose "Forget this device", then pair it again to re-establish the connection.
Good to know: the products we sell have a very low failure rate, well below 1%. When a device won't connect, the cause is almost always the network, router, tablet or computer rather than the printer or scanner itself.
How to raise a support ticket
Still having issues? Email support@pos99.com.au. A support ticket is created automatically, and one of our support agents will respond within 4 business hours with setup instructions or troubleshooting steps.
Please include:
| 1Invoice number and company name | 2Your name and contact details | 3A detailed description of the issue | 4Photos, videos or test printouts |
Support hours (Sydney time)
Mon to Thu: 9:00 am to 4:00 pm Fri: 9:00 am to 3:00 pm
Support FAQ
My equipment won't connect to the network or my iPad. Help!
In almost every case, the problem is the network, router, tablet or computer rather than the product you bought from POS99. Everything we sell is genuine equipment from official Australian distributors, and failure rates are extremely low. Please test the device on another network or with another network cable before logging a ticket.
What do I plug in where with a LAN printer, cash drawer and iPad?
| iPad Connects to your router by Wi-Fi. |
LAN printer Plugs into your router (or network switch) with a network cable, so it's on the same network as the iPad. |
Cash drawer Plugs into the back of the printer (the DK or drawer port), not the router. The printer opens the drawer when a sale is completed. |
What does the warranty cover?
All products you buy in Australia are covered by the stated manufacturer warranty. If a support request shows a product is faulty, POS99 will manage the warranty return for you. All purchases from POS99 are also covered by Australian Consumer Law.
Need help now?
Email our support team for free help with your hardware setup, or call us to get instant 24/7 support with a support plan.
Email support
