Frequently Asked Questions

Frequently asked questions

Ordering and payment Returns and warranty Labels and printing Glossary

Quick answers to the questions we're asked most. Can't find what you need? Email support@pos99.com.au or call 1800 673 605.

Ordering and payment

Do you accept purchase orders?

Yes. We accept purchase orders from schools, hospitals, government and not-for-profit organisations. Publicly listed companies can apply for an account. Payment terms are 30 days from invoice.

Do you charge extra for Amex or credit cards?

No. We don't charge credit card fees or surcharges. If an order paid by Visa, Mastercard, American Express or PayPal is cancelled before shipping, a 2% merchant fee applies.

What payment methods do you accept?

✔  Credit and debit cards: Visa, Mastercard and American Express. Amex orders over $2,000 need to be paid by Visa, Mastercard, direct deposit or cheque.

✔  Direct deposit and cheque: our bank details are on your invoice. We ship once payment is confirmed.

✔  PayPal: select PayPal Express at checkout.

See our payment methods page for full details.

How much does delivery to my area cost?

See our delivery page for pricing and shipping costs.

Do you provide finance?

Yes. We partner with Australian finance and leasing companies that offer easy-to-set-up loans at affordable interest rates. Contact us and we'll put you in touch.

Do you offer volume discounts for large orders?

Yes. Contact us for volume pricing. Our large customers include Woolworths, Queensland Health and CitiBeach.

Are power cables included?

Most printers come with a connection cable and power supply. Check the product description, or call us to confirm.

Returns and warranty

Do you sell genuine Australian warranty products?

Yes. We only sell genuine Australian warranty products, which are ACCC-approved specified goods. Everything we sell is covered by Australian consumer law and the manufacturer's warranty, and we'll help you with any warranty claim. Learn more at consumerlaw.gov.au.

What is your returns and refund policy?

Email support@pos99.com.au to start a return. In short:

Faulty, damaged or incorrectly suppliedFully covered Covered by Australian consumer law. No return shipping charge, and we ship the replacement at our cost.

Ordered the wrong item or changed your mind?Return within 7 days Refund less our restocking fee. You pay return shipping. Exchanges are at our discretion.

Refunds are processed within 5 business days of the item reaching our warehouse. See our full returns policy for all conditions.

Security and checkout

How can I be sure my order details are secure?

We use secure encrypted links and proven encryption methods, and take reasonable steps to protect your information once we receive it. No data transmission over the internet can be guaranteed to be completely secure. See our Security page for how to check a payment page is safe, or email info@pos99.com.au with any concerns.

I was interrupted before finishing checkout. Has my data been saved?

No. Your details are only saved once you click Confirm Order on the final checkout page.

Labels and printing

What is the best technology for printing barcodes?

Thermal label printers are ideal. They produce accurate, high-quality images with excellent edge definition and print exact bar widths within tight tolerances. Both thermal transfer and direct thermal print 1D and 2D barcodes, graphics and text at the same resolution and speed. Read more about barcodes.

What's the difference between thermal transfer and direct thermal printing?

Prints with a ribbonThermal transfer Heat melts the coating on a ribbon onto the label material. A ribbon is required.

No ribbonDirect thermal Heat turns coated thermochromic paper black where it's applied. Two-colour printers use different temperatures to print black plus a second colour, often red. Direct thermal labels are more sensitive to light, heat and abrasion, so prints don't last as long.

Which labels should I buy?

First check whether your printer uses a ribbon. Direct thermal printing uses no ribbon, and the image is created directly on the label.

What's the difference between wax and resin ribbons?

✔  Wax: for paper labels. Prints last for years if kept dry, but can't handle abrasion, and some chemicals or oil will dissolve the image.

✔  Wax-resin: a finer image on smooth or coated paper labels. More durable than wax, and tolerates slight contact with water.

✔  Pure resin: for plastic labels such as polyester, polypropylene and vinyl. The ink dissolves into and bonds to the plastic surface.

Glossary

802.11b, 802.11g, 802.11n: Wi-Fi networking standards. 802.11b is the oldest and slowest; 802.11g is faster; 802.11n is faster again with better range.

DDNS (Dynamic DNS): keeps a domain name pointed at a network whose IP address changes.

DHCP: automatically assigns IP addresses to devices on a network.

DMZ: a network area that exposes a device to the internet while keeping the rest of the network protected.

DNS: translates domain names into IP addresses.

Domain name: the readable address of a website, such as pos99.com.au.

DSL: broadband internet delivered over telephone lines.

ISP: your internet service provider.

MTU: the largest data packet a network connection will carry.

NAT: lets multiple devices share one public IP address.

PPPoE: a connection method many ISPs use for broadband login.

SSID: the name of a wireless network.

WEP: an old Wi-Fi security standard, now replaced by WPA2 and WPA3.

Wi-Fi: wireless networking based on the 802.11 standards.

WLAN: a wireless local area network.